Privacy Policy

This Privacy Policy describes how A1Cleanest LLC ("Company," "we," "us," or "our"), operating under the brand name A1 Cleanest, collects, uses, and protects your personal information when you use our website at a1-cleanest.com or our cleaning services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, mobile phone number, and home address
• Service preferences, home size, and scheduling information
• SMS opt-in consent status and preferences (transactional and/or marketing)
• Payment information (processed securely through third-party providers)
• Communications you send us via forms, email, or text

We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, time on site, and referring URLs, via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and improve our residential cleaning services
• Send appointment confirmations, arrival reminders, and service updates via SMS and email
• Send marketing communications, including promotional offers and seasonal specials (only with your separate, explicit consent)
• Respond to your inquiries and provide customer support
• Process payments and maintain billing records
• Comply with legal obligations and carrier compliance requirements

3. SMS Opt-In Data and Consent

3.1 How We Collect SMS Consent

We collect your mobile phone number and SMS consent through our website forms at a1-cleanest.com. When you submit a form with your phone number, you may independently opt in to:

• Service / Transactional SMS — appointment reminders, scheduling updates, and customer care messages
• Marketing SMS — promotional offers and company updates (up to 4 messages per month)

Both SMS consent checkboxes are optional and unchecked by default. Consent to receive marketing SMS is never required as a condition of service.

3.2 No Third-Party Sharing of SMS Data

Your phone number and SMS opt-in consent data are used exclusively to deliver the SMS program described in our Terms of Service. This data may be shared only with SMS delivery providers and technology partners (such as GoHighLevel CRM) under strict confidentiality agreements, solely for the purpose of delivering messages on our behalf.

3.3 Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message from us. You will receive a single confirmation and no further messages will be sent. For help, reply HELP or contact us at [email protected].

3.4 Data Retention for SMS Consent

We retain SMS opt-in consent records for as long as you remain an active subscriber or client, and for up to 4 years thereafter as required by applicable law and carrier compliance requirements. You may request deletion of your data at any time (see Section 7 below).

4. Information Sharing

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who help us operate our business — including scheduling software, payment processors, SMS delivery providers (e.g., GoHighLevel), and CRM platforms — under confidentiality agreements and solely to perform services on our behalf.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, provided the acquiring entity agrees to honor this Privacy Policy.

We do not sell, rent, or trade your personal information or SMS opt-in data to any third party for their own marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including the Facebook Pixel and Google Analytics, to analyze website traffic, measure advertising effectiveness, and improve our services. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

6. Data Security

We implement appropriate technical and organizational measures — including encryption and access controls — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We use commercially reasonable means to safeguard your data.

7. Your Rights and Data Deletion

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information from our active systems
• Opt out of marketing communications at any time (reply STOP to any SMS, or click unsubscribe in any email)

To exercise any of these rights, contact us at [email protected] or (401) 214-1440. We will respond to deletion requests within 30 days, subject to legal retention obligations.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy, to exercise your rights, or for any privacy-related inquiries, contact us at:

A1Cleanest LLC
Newport, Rhode Island
Phone: (401) 214-1440
Email: [email protected]
Website: a1-cleanest.com